Terms of service

Version 2026-10-17 · Last updated 7 November 2026

These terms apply to businesses that use Echo Calls, whatever their field. If you are calling a business, read the privacy notice.

1. These terms

1. These terms are an agreement between Echo Calls ("we", "us") and the business that creates an Echo Calls workspace or signs a service order with us ("you", "the business"). The person who accepts them confirms they are authorised to bind the business.
2. You accept these terms by ticking the acceptance box when you create your business on Echo Calls, or by signing a service order or agreement that refers to them. We keep the version you accepted and when you accepted it.
3. The Data Processing Agreement forms part of these terms; it governs how we process your callers' data on your behalf. We send it to you before we activate your workspace, and it applies from activation, before we process any of your callers' data; you can ask for it at any time at support@echocalls.ai. The privacy notice explains how we handle personal data.
4. These terms are published in Arabic and English; if the two differ, the Arabic text prevails.

2. The service

1. Echo Calls provides businesses that take calls and bookings, such as restaurants, salons, clinics and customer-service teams, with an AI voice receptionist. Your callers open your call link (a page on call.echocalls.ai) in their browser and speak with an assistant that answers on your behalf from the information you give us, and books, moves or cancels appointments in your Echo Calls calendar where you have set this up. You review calls (their transcripts and summaries) and bookings in your workspace.
2. The service comes in two products: Global (Egyptian Arabic) and Efficient (Modern Standard Arabic, fusha). Both can answer callers in English.
3. At launch, calls reach the assistant through call links only. Echo Calls does not provide a phone number.
4. Every call begins with a fixed sentence telling the caller that they are speaking with an AI assistant answering for your business. You may not remove or change it.
5. Call recording: your workspace has a "Record calls" setting. Your workspace starts with it off, and its calls are not recorded until your workspace admins switch it on in your workspace (confirming that you inform your callers that calls are recorded); by switching it on, you accept the recording terms in this section, in sections 8 and 9, and in the Data Processing Agreement. Your workspace admins can switch it off, or on again, at any time, and a change applies from the next call. While it is on, you inform your callers that calls are recorded; a caller who does not want to be recorded can end the call. We record the audio of each such call (the caller and the assistant together), keep the recording with the call, and delete it automatically 90 days after the call, or earlier when the call or your workspace is deleted. While the setting is off, no audio of the call is captured. Your users can listen to and download recordings in your workspace. You remain responsible for your own lawful basis towards your callers (sections 8.3 and 9); sections 8 and 9 set out your duties for recordings.
6. Setup is managed: we review your business information, set up the agent with you, and then activate your workspace. We may decline to activate a business.
7. We may develop and change the service. We will tell you in advance of any change that materially reduces it.

3. What the AI assistant is not

1. The assistant answers from your information and can make mistakes: it can mishear, misunderstand, or say something inaccurate. Check bookings and call transcripts, and keep your information up to date.
2. The assistant does not give professional advice (legal, financial, medical or other) and is not an emergency service, and you must not present it as one.
3. Do not make the service the only way your customers can reach you about urgent matters.

4. Your account

1. You must give accurate information and keep it up to date.
2. Keep sign-in details secret. You are responsible for what happens under your users' accounts, and must tell us straight away at support@echocalls.ai if you suspect misuse.
3. Your users can change the business information, opening hours, services and knowledge documents, and see and manage calls and bookings. Your workspace admins can also turn call recording on or off, buy and remove add-ons, and connect other tools to Echo Calls or disconnect them. Echo Calls staff manage the agent's instructions, its voice, the product and call links.

5. Plans and prices

1. We agree your plan with you when we activate your workspace. A plan sets the product, the minutes included each month, the monthly price, the number of calls your workspace can take at once, and the number of agents. Your plan, and anything you add to it, is shown on the Usage & plan page of your workspace.
2. Our plans, in Egyptian pounds and excluding VAT, the same for Global and Efficient:

   Minutes included each month	Monthly price	Calls at once	Agents
   1,000	EGP 4,000	1	1
   2,000	EGP 7,000	2	2
   3,000	EGP 9,000	3	2
   4,500	EGP 12,000	5	3

   Extra minutes: 100 for 400 EGP. We may agree another plan with you in writing, for example for more than 4,500 minutes a month.
3. Your month: your plan runs month by month from the day your subscription starts (your "renewal day"). Each month runs from one renewal day to the next. If your renewal day is the 29th, 30th or 31st, then in a month without that day your plan renews on the month's last day, and on your own day again after that (for example: 31 January, then 28 or 29 February, then 31 March). Days are counted in Cairo time.
4. Prices are in Egyptian pounds and exclude VAT. VAT (14% today) and any other applicable taxes are added at the rate the law sets.
5. Per-second billing: we measure each call in seconds, from the moment it is admitted until it ends, with a minimum of one second and no other per-call minimum. Seconds are added up over the month, and the month's total is rounded up to a whole minute once.
6. Voice Tests: Voice Tests made by your team count towards your minutes like any call. Where we agree test minutes with you before your plan starts, Voice Tests use them. When the minutes Voice Tests may use are used up, a new Voice Test is refused with the message "Your test minutes are used up."
7. Included minutes belong to their month. They reset on your renewal day, and unused minutes do not carry over to the next month.
8. Extra minutes: once the month's included minutes are used, calls continue, and extra minutes are charged at 100 for 400 EGP, excluding VAT (point 2). Every started block of 100 extra minutes is charged as one full pack.
9. Calls never stop when plan minutes run out: there is no monthly limit on extra minutes, and you must pay for all of them.
10. Usage alerts: we tell your workspace admins, in the workspace and by email, when the month's use reaches 25%, 50%, 80% and 100% of the included minutes. Each alert is sent once a month; if use passes several of these points at once, only the highest is sent. The 100% alert says what happens next on your account. Alerts are there to help you: they do not change what you owe, and a late or missing alert does not stop minutes being charged.
11. Calls at once and agents: the number of calls at once is one limit for your whole workspace, shared by all your agents. While it is reached, a new caller is told that the business cannot take another call right now. You cannot create or switch on more agents than your plan and add-ons allow.
12. Add-ons: your workspace admin can add, on the Usage & plan page, an extra call at once for EGP 1,000 a month, or an extra agent for EGP 500 a month (excluding VAT), with no upper limit. For the month in which you buy an add-on, you pay part of its price: the monthly price × the days left in the month (counting the day of purchase) ÷ the days in the month, rounded to the nearest piastre. The price and this month's amount are shown before you confirm. From the next month the add-on renews with your plan at its full price. Removing an add-on takes effect at the end of the current month, with no refund for that month, and an extra agent that is still in use cannot be removed.
13. Plan changes are by agreement, and take effect from the next month unless we agree otherwise.

6. Payment

1. Prepayment: the plan price, and the add-ons that renew with it, are paid in advance for each month. We send you an invoice before each month, and activate your workspace once payment for the first month is received.
2. Manual payment: by bank transfer, or another method we confirm to you in writing. We do not take card payments online.
3. A renewal invoice is due before the new month starts. Extra minutes used in a month, and the part-month amount of any add-on bought during it, are invoiced after the month ends, and are due within 7 days of the invoice date. VAT is added to every invoice.
4. Amounts paid are not refundable, except where these terms or the law say otherwise.

7. Suspension

1. If you do not pay: if an amount is not paid when due, we remind you. If it is still unpaid 7 days after its due date, we may suspend the service after telling you by email at least three days beforehand. While the service is suspended, call links do not take calls (callers are told the business cannot take calls right now) and Voice Tests are unavailable; you can still sign in and see your calls and bookings. We restore the service once you have paid.
2. We may also suspend the service straight away where that is needed to stop a breach of the acceptable-use rules, to deal with a security threat, or because the law requires it. We tell you why as soon as we can.

8. Your duties toward your callers

1. You are responsible (the controller) for the calls answered for your business and the personal data processed in them; Echo Calls processes that data on your behalf under the Data Processing Agreement.
2. Tell your callers: wherever you publish your call link (your website, WhatsApp, social media, a QR code), you must tell people that calls are answered by an AI assistant run by Echo Calls for your business and, while call recording is on, that calls are recorded, and point them to our privacy notice (echocalls.ai/privacy) and to your own privacy information. The call page shows the privacy-notice link, and at the start of every call the assistant says that it is an AI.
3. Lawful basis: you must have a lawful basis for processing your callers' data, including health data and call recordings, under Personal Data Protection Law No. 151 of 2020, and obtain any consent the law requires.
4. Your information and documents must be accurate and lawful, and you must have the right to use them.
5. You must answer your callers' requests about their data (access, correction, erasure); we help you with them under the Data Processing Agreement.
6. You must follow up bookings and change requests, and keep your opening hours and services in Echo Calls correct.
7. Recordings you download: a recording your users download is your own copy: keep it secure, use it only for your business, and delete it when you no longer need it. Our deletion of recordings after 90 days does not reach copies you downloaded.
8. Tools you connect: when your workspace admin connects another tool to Echo Calls (such as Google Calendar, Google Sheets, a customer-relationship system, a webhook address, an API key, or a lookup in your own system), you instruct us to send it the call and booking details that connection needs, or to read from it. You choose that tool and are responsible for it, including its terms and your lawful basis for sending your callers' data to it.

9. Businesses that handle health data

If your business provides health services (for example a clinic, a medical centre, a laboratory or a pharmacy), your callers may give health information, which the Law treats as sensitive data. In addition to section 8, you must:

1. have a lawful basis for processing health information, and obtain, through your own channels (such as your forms, or at the visit), any explicit consent the Law requires for sensitive data, because the call page does not collect consent;
2. tell us if your services need more from a caller than a booking needs. We set up the agent so that it asks only for name, phone number, service and time, not symptoms or medical history;
3. give access to call transcripts and recordings only to the members of your team who need it, and remove the accounts of people who leave;
4. not upload medical records, test results or patient lists into your business information;
5. tell callers, in your published information, how to get urgent medical help (in Egypt, the ambulance on 123), because the assistant is not an emergency service and gives no medical advice;
6. tell us if a caller asks for their call transcript or recording to be deleted before its period ends, and we delete it;
7. decide with care whether to have call recording on, because your callers' recordings can contain health information; your workspace admins can switch it off or on at any time in your workspace.

For our part, we add no health information to bookings or booking emails beyond the name of the service booked, we delete call transcripts and recordings after 90 days, and we apply the health-data terms of the Data Processing Agreement.

10. Acceptable use

You must not:

• use the service for anything unlawful, misleading or harmful, or impersonate another business or person;
• use the assistant for unsolicited marketing calls, or to collect data callers are not told about;
• instruct the assistant to give professional advice (such as legal or financial advice, or medical diagnoses or prescriptions), or to present itself as a human;
• upload content you have no right to use, malware, or other people's personal data beyond what your business information needs (such as customer lists);
• use call links to collect payment-card details, national ID numbers, or other sensitive data the assistant is not designed for;
• try to get around limits, the AI disclosure sentence or security measures, or to reach other businesses' data;
• probe, flood or reverse-engineer the service, or resell it without our written agreement.

We apply technical limits to protect the service, including a maximum of 10 minutes for a call through a link, limits on the number of calls per caller and per agent, limits on what a business can upload before activation, and a check of uploaded documents before they are used. We may remove content that breaks these rules, or suspend the service under section 7.

11. Data protection

We process your callers' data under the Data Processing Agreement and the privacy notice. We do not sell personal data, do not use it for advertising, and do not use your callers' calls, transcripts or recordings to train AI models. Call transcripts, summaries and recordings are deleted automatically 90 days after the call.

12. Content and ownership

1. Your content stays yours: your business information, documents, bookings, and call transcripts and recordings. You allow us to use it only to provide the service to you.
2. The service, its software, voices and brand are ours. We give you a non-exclusive, non-transferable right to use the service during your subscription.
3. We may use your feedback and suggestions to improve the service, without any obligation to you.

13. Availability and support

1. We work to keep the service available, but do not promise it will run without interruption or error, including outages of third-party services we rely on. We may pause it for maintenance, and aim to do so at night, Cairo time.
2. Support is on WhatsApp (01112388995) or by email (support@echocalls.ai) on working days. Formal legal notices are sent by email.

14. Liability

1. The service is provided as it is, to the extent the law allows, and we do not promise that the assistant is free of errors.
2. We are not liable for indirect loss, lost profit, missed appointments, or the results of assistant answers you did not check, except in cases of fraud or gross negligence.
3. Our total liability for any cause is limited to what you paid us for the service in the three months before the event that gave rise to the claim, except in cases of fraud or gross negligence.
4. You compensate us for claims that arise from your breach of the law or of these terms, including not informing your callers or not having a lawful basis to process their data, or that arise from your content.

15. Term and ending

1. These terms apply from when you accept them and continue month after month until ended.
2. You may end them at any time by writing to support@echocalls.ai; the ending takes effect at the end of the current paid month, with no refund for the rest of that month.
3. We may end them with 30 days' notice, or straight away for a serious breach, or if non-payment continues for 30 days after suspension.
4. After the end: the service and your call links stop. Before the end, download from your workspace any call recordings you want to keep. Within 30 days you may ask for a copy of your bookings, and of the call transcripts and recordings whose retention period has not yet run out. We then delete your callers' data under the Data Processing Agreement, and within 60 days of the end we delete your account data (users, business information and documents), keeping only what the law requires us to keep (such as billing records) and the record of our decisions on the account.

16. Changes to these terms

We publish any new version of these terms with a new version number. For a material change, we tell you by email or in your workspace at least 30 days before it takes effect and ask you to accept the new version. If you do not accept it, you may end these terms before it takes effect.

17. Governing law and disputes

These terms are governed by the laws of the Arab Republic of Egypt. The parties will try to settle any dispute amicably within 30 days of one telling the other about it; failing that, the competent courts of Cairo, including the Economic Courts where they have jurisdiction, decide it.

18. Notices and contact

We send notices to the email address on your account. Send notices to us at support@echocalls.ai. Echo Calls · echocalls.ai