Take the load off your call center.

The assistant answers the routine questions and bookings, several calls at once on larger plans, so your agents handle the calls that need a person.

Horizon Internet

Your information

On the call

Caller: How can I upgrade my internet speed?
Mariam: You can upgrade in the Horizon app, or at the Nasr City or Heliopolis branch.

Answered: From your information, with no agent needed

Fictional exampleThe questions your agents answer all day, answered from your information.

More calls it handles.

Fictional examples: the businesses, names and details are invented.

Fictional example

Horizon Internet

Booked: Branch visit, Sunday 11:00 AM, Mostafa Gamal

Fictional example

Horizon Internet

Caller: My internet has been down for two days. I want to talk to someone.
Mariam: I’m sorry. I can’t put you through, but the support team will see that you asked to speak with someone.

Needs follow-up: The caller asked to speak with a person

Fictional example

Horizon Internet

Answered: From your branch hours

On larger plans it answers several calls at once, so routine callers don’t wait for a free agent.
Routine questions and bookings, answered from your information.
Calls that need a person are marked “needs follow-up”, with the reason, for your agents.
Every call leaves a transcript and a summary, so nothing is lost between shifts.

Tell us about the calls you get. We set up your assistant on your own information, and you try it with us before it goes live.