For online stores.

Customers call with the same questions: delivery times, returns, payment. The assistant answers them from your information.

Mazaj Store

Your information

On the call

Caller: How long does delivery to Giza take? Can I pay when it arrives?
Mariam: Delivery to Giza takes 2 to 3 working days, and yes, you can pay cash on delivery.

Answered: From your delivery and payment details

Fictional exampleDelivery times and payment options come from your information.

More calls it handles.

Fictional examples: the businesses, names and details are invented.

Fictional example

Mazaj Store

Answered: Order status from your store’s system

Fictional example

Mazaj Store

Answered: From your returns policy

Fictional example

Mazaj Store

Caller: The colour I got is wrong. I want to talk to someone.
Mariam: I’m sorry about that. I can’t put you through, but the store team will see that you asked to speak with someone.

Needs follow-up: The caller asked to speak with a person

Answers about delivery, returns, sizes and payment, from your information.
Order status, through a connection to your store’s system that we set up with you.
Callers who want a person are marked “needs follow-up”, with the reason.
Every call leaves a transcript and a summary for your team.

Tell us about the calls you get. We set up your assistant on your own information, and you try it with us before it goes live.